Definitive VoiceXML

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The start-to-finish guide to building enterprise-class VoiceXML applications.

Code examples and UML diagrams provided for each VoiceXML element
Fully developed VoiceXML applications using Java servlets, JSP, and .NET
Detailed coverage of text-to-speech and automatic speech recognition technologies

"XML is not a spoken language, but thanks to VoiceXML, it is the language of choice for developing spoken interfaces. If you want to voice-enable your applications and Web sites, this book speaks your language."-Charles F. Goldfarb

Definitive VoiceXML bridges the gap between enterprise computing and telephony engineering, demonstrating exactly how to build new enterprise-class voice applications and voice-enable existing applications. It's the first book that delivers the depth and breadth of knowledge needed by both enterprise and telephony developers, thoroughly addressing the unique challenges of building voice systems for business.

VoiceXML in depth: its role, goals, and key techniques
Effective ways to architect and integrate enterprise voice applications
Detailed case studies utilizing VoiceXML, Java servlets, JSP, and .NET
Thorough coverage of the W3C VXML 2.0 standard
Speech Recognition Grammar Format (SRGF) and Speech Synthesis Markup Language (SSML)
Complete VoiceXML language reference

Whether you're developing systems for customer service, finance, travel, wireless commerce, or anything else, Definitive VoiceXML gives you the proven techniques you need to maximize performance, reliability, and ROI.

Part of The Charles F. Goldfarb Definitive XML Series

About the Author

ADAM HOCEK has more than 20 years of engineering experience in telephony hardware and software, digital signal processing, and speech processing. At Broadstrokes, Inc., he specializes in developing Java and XML systems to facilitate multidevice communication and collaboration.

DAVID CUDDIHY is a professional software engineer specializing in the areas of genomics, signal processing, audio recognition, and object-oriented software architecture and design. He currently develops VoiceXML-based interactive voice applications for Tell-Eureka Corp. About the Series Editor

Charles F. Goldfarb is the father of XML technology. He invented SGML, the Standard Generalized Markup Language on which both XML and HTML are based. You can find him on the Web at xmlbooks.

Definitive VoiceXML

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